Refund & Return Policy

You may start a return or exchange within 30 days of delivery. Please contact our support team before sending anything back — all returns need prior written authorization, and unauthorized shipments may be refused.

The bag must be unused, unworn, undamaged, and in its original condition and packaging. Proof of purchase is required.

Email support@marrava.com with your full name, order number, the reason for the return, and photos of any damage or defect.

We'll reply with approved return instructions and the return address.

If you're returning simply because you changed your mind, you're responsible for the return shipping cost and risk. Original shipping fees are generally non-refundable unless required by law.

If your item arrives damaged, defective, or incorrect, contact us promptly with photos and your order number. Where appropriate and approved, MARRAVA will cover the return cost and provide a suitable resolution.

Because each bag is handcrafted, small differences in color, texture, and fringe are natural characteristics — not defects. If you're unsure, send us photos and we'll take a look.

Exchanges depend on availability; Black, Chocolate Brown, and Camel Tan can't be reserved until an exchange is approved, and we'll discuss alternatives if a color is unavailable.

Refunds are issued after we receive and inspect your return. Once approved, the refund goes to your original payment method; your bank may take additional time to post it.