Shipping Policy
Last updated: August 10, 2026
Fulfillment Origin
MARRAVA bags are handcrafted in Marrakech, Morocco. Finished inventory is stored and fulfilled from Columbus, Ohio, USA. Individual customer orders are not shipped directly from the Marrakech workshop. The Columbus location is a private fulfillment origin and is not a public business or return address.
Shipping Coverage and Cost
MARRAVA offers free standard shipping on supported United States orders. Available destinations are determined by checkout. We do not promise service to international destinations, US territories, PO boxes, Alaska, or Hawaii unless checkout specifically accepts the destination.
Estimated Delivery
For most supported US destinations, estimated delivery is 2–5 business days after dispatch. The delivery estimate begins when the order is dispatched, not automatically on the order date. Delivery times are estimates and are not guaranteed. Remote destinations, carrier capacity, weather, holidays, security checks, operational disruptions, and other events outside our control may require additional time.
Tracking
Tracking information is provided after the order ships. Tracking activity may take time to appear after the carrier receives the package.
Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout. If you need to request an address change, contact MARRAVA immediately using the support email below and include your full name and order number. We cannot guarantee changes after an order has been processed or shipped. MARRAVA is not responsible for delays or failed delivery caused by an inaccurate or incomplete address, except where applicable law provides otherwise.
Orders Marked Delivered but Not Received
If tracking shows delivered but you cannot locate the package, first check the delivery area, household members, neighbors, building staff, and any carrier notice. Then contact the carrier for delivery details. If the package remains missing, contact MARRAVA with your order number and relevant tracking information so we can review the situation and assist appropriately.
Lost or Damaged Packages
If tracking stops updating for an unusual period, the package appears lost, or the shipping package or product arrives damaged, contact MARRAVA with your order number, tracking details, and clear photos or other relevant evidence. Keep the packaging until the review is complete. We will work with the carrier and provide an appropriate solution based on the circumstances and applicable rights.
Carrier Delays
Carrier, weather, holiday, customs or security, and operational delays may occur after dispatch. We will provide reasonable assistance, but delivery estimates cannot be guaranteed.
Contact
For shipping questions, address-change requests, lost packages, or delivery concerns, contact MARRAVA: